Returns

Purchases of non-subscription (“one-off”) books are FINAL SALES and are not returnable. However, if your purchase arrives damaged or the incorrect item was shipped, please contact Customer Service by email to customer.service@wolterskluwer.com or by calling 800-234-1660. Purchased eBooks are also not returnable.

Blue Chip publication(s) archives are a one-time purchase of archived content, the license fee must be prepaid and the archives will be delivered via e-mail or cloud delivery within two weeks of payment in full. Notwithstanding any return policy, no returns or refunds are allowed for the purchase of Blue Chip publication(s) archives.

Enrollment of a title in our standing order program may be cancelled at any time. There is no minimum purchase requirement. For new edition(s) or supplement(s) sent to you on a standing order basis may be returned within 30 days of the invoice date. To return a standing order shipment, one must request a Return Material Authorization (RMS postage paid label) by contacting Customer Service by email to customer.service@wolterskluwer.com or by calling 800-234-1660. Wolters Kluwer does not automatically charge the credit card or Account Number used as payment for your initial purchase. If you do not return any new editions or supplements sent to you on a standing order basis by the end of the 30-day period, you are responsible for paying the full invoice for the new edition or supplement.

Cancellations

All new subscriptions may be declined within the first 30 days for full credit. After the 30-day review period, the Wolters Kluwer cancellation policy will apply. Renewal subscriptions will receive credit if cancelled prior to the renewal date. After the renewal date, the 1-4 months cancellation credit amount of 25% applies. That policy is as follows:

If your cancellation request is received by Wolters Kluwer prior to the 10th of the month, that cancellation will be effective the 1st of that month. If your cancellation request is received after the 10th of the month that cancellation will be effective the 1st of the following month. Please see the scale below to determine the amount of credit, if any, that you would receive should you choose to cancel your subscription.

Months of Service Credit to your account

1—4   25%

5—12  No credit will be givenStanding Order